Background
Many leading organizations have recently adopted global customer /account management (GCM/GAM) programs to meet the sales, service and developmental needs of their customers. However, despite recognizing the importance of GCM programs, most organizations are still struggling to make these programs effective.
Standardization and integration of business functions across national boundaries is becoming common due to cross-border consolidation and increasing globalization of markets and customers. It is, therefore, not unusual for large global enterprises to insist that their suppliers implement global customer management processes, cultures and systems.
With at least 20% to 30% of revenues being generated by a few, highly demanding global customers, successful organizations in the near future will create effective GCM/GAM programs that drive long-term growth and profitability.
To help your organization succeed and create long-term growth and profitability through your GCM program, participate in the Research Forum on Global Customer Management. The forum is sponsored by the Center for Business and Industrial Marketing (CBIM) and the Institute for Customer Relationship Management (iCRM).
The forum helps executives assess, categorize and measure best practices in global customer management from successful practitioners and leading researchers on this topic.
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