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AIMST, XLRI & iCRM
Memorandum of Understanding (MOU) Signing Ceremony on Tuesday, 13th March 2007, 3.00 p.m. at MIC Head Office - Netaji Hall, Kuala Lumpur.
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iCRM President and CEO Atul Parvatiyar, Ph.D., presents report on Value of Outsourcing Sales and Marketing – Grocery Manufacturers of America (GMA) Research at 2007 National Association for Retail Marketing Services Annual Meeting, Conference & Exhibition in Tucson, Arizona on April, 14-17, 2007.
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Foodservice Sales and Marketing Association (FSMA) releases the research report on Value of Outsourcing Sales and Marketing in the Foodservice Industry at their annual 2007 Top2Top meeting in Palm Springs, California on February 21-23, 2007. iCRM conducted this study in collaboration with FSMA. For a copy of the report, contact FSMA >>
  For more information on the annual 2007 Top2Top conference, click here.
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  The 3rd Retail Summit & Post-Audit Best Practices Forum, held on October 26-27, 2006 at the MGM Grand in Las Vegas brought together retailers and vendors for enlightened discussion and workshops. The theme of the Forum was, “A Call to Action: Implementing Best Practices in Post-Audit Recovery”.
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  iCRM President and CEO Atul Parvatiyar, Ph.D., presented final report on Value of Outsourcing Sales and Marketing at Grocery Manufacturers of America (GMA) Merchandising, Sales and Marketing (MSM) meeting in West Palm Beach, September 25-27, 2006.
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iCRM's Knowledge Center
iCRM provides clients a dependable resource for knowledge and business process outsourcing. iCRM understands BPO well, having performed services for a number of multinationals, and has recently made a strategic investment in BPO infrastructure of its own in Kuala Lumpur, Malaysia. The new, 50 seat Knowledge Center incorporates state-of-the-art technology and seasoned professionals in research, back office operations and software development. Learn more about the Knowledge Center here.

From strategy and partner evaluation, to management and implementation of BPO/KPO initiatives, iCRM can help. Key areas of expertise include:
Strategy
Process identification
Benchmarking
KPI (Key Performance Indicators) development
SLA (Service Level Agreement) Design
Ongoing management
Process improvement
 
iCRM provides seamless outsourcing solutions that can be more effective and efficient than in-house customer interaction processes. Some of these services are:
BPO landscape and partner candidate assessment
Insurance Claim Analysis and Processing
Customer account management for Retail/Utility/Telecom
Integrated Voice, Web and E-mail Customer Support
Market Research
Financial Analysis
Legal Processes
Architectural Design
CRM Application Outsourcing
   
 
 
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