iCRM's technology embodies functional elements that effectively facilitate and reinforce customer centric strategies. Our software development team comprises CRM knowledge thought leaders, world-class software architects and a skilled programming contingent, based out of our Malaysia Knowledge Center.
Solutions
SureView™ Account Management Planning Software One of the challenges organizations face as they transition toward one-to-one relationships is developing customized, mutually beneficial offerings aligned with goals. Recently introduced, SureFoot™ is already helping world-class organizations build long-lasting and beneficial relationships with clients and channel partners.
SureSearch™ Database Search Tool A key problem with today’s keyword-based search engines is that an open-ended data search submission generates hundreds, sometimes thousands of hits which can waste a user’s time and frustrate the search effort. iCRM has designed a search engine with capability to return information with greater accuracy and produce more relevant, targeted results. Further, for a well-defined domain, data can be categorized precisely for searches that result in fewer, more relevant hits.
SureAdvice™ Decision Support Tool One of the challenges associated with data and information today is how to facilitate its effective use across all persons in the organization with a need to know. Increasingly, CRM and sales management tools build in analytical capabilities for a better view of the information. But a better view doesn't always translate to helping an individual team or team member "do the right thing right". In fact, one 360 degree view of the customer may result in a number of competing ideas about how to approach the next vital interaction.
iCRM has addressed this challenge by building an agent (Smart AdvisorTM) as a trusted, involved and smart coach, who remembers and builds individual customer's profiles and history and advises the team member(s) on appropriate actions intended to individually optimize each customer's potential...
