Institute for Customer Relationship Management

Providing End-to-End CRM Solutions

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Research Analyst

We have immediate opportunities for Research Analysts at our corporate office in Kuala Lumpur, Malaysia.

The Research Analyst will contribute to activities, analysis, and detailed reporting of BtoC and BtoB market research. He/she will provide research input and coordinate research activities relevant to company and client business projects. Duties include:

	Coordination of market research projects, both qualitative and quantitative, in areas of customer satisfaction, loyalty, relationship marketing, global industry trends, buyer behavior, brand research, regional and global markets, and product concepts
	Synthesize primary and secondary research in order to impact key decision making for global and regional clients
	Gather and synthesize information from a variety of sources to represent or address issues, or to answer targeted client questions
	Work on projects to advance product, place, price, promotion and positioning strategies and tactics for client product and service offerings
	Analyze operational reports and financial data to determine predictability of product and service demand in dynamic markets
	Manage data feeds and data warehouse tools

Requirements:
	Bachelors Degree required, MBA desirable
	3+ years market research experience in retail and/or with service provider organization
	Passion for understanding the customer and their needs
	Experience with retail, finance/banking, insurance, consumer products or manufacturing preferred
	Knowledge of database marketing and data warehouse management
	Team player with superior verbal and written communication skills
	Strong analytical skills, including statistical analysis with tools such as Excel, SPSS, SAS, STATISTICA or similar.
	Excellent organizational skills and attention to detail
	Strong critical thinking and problem solving skills
	Chinese speaking and reading capability a plus

To apply for this position, please send your resume to Joseph de Leon in our Kuala Lumpur office.

Jr. Software Developer

Professional Experience:
	2+ years working knowledge of Java, J2EE, XML, HTML, CSS, Javascript, MySQL, Oracle.
	Exposure to AJAX and open source applications.

Responsibilities:
	To develop and maintain web applications.
	To troubleshoot existing web application.

Requirements:
	Must be able to work independently with minimal guidance.
	Proficient in English and Bahasa Malaysia.
	Applicants must be willing to work within the Klang Valley.
	Applicants should be Malaysian citizens.
	Fresh Computer Science / Information Technology graduates are encouraged to apply.
To apply for this position, please send your resume to Shahidah Sherdill in our Kuala Lumpur office.

Solution Developer

Professional Experience:
	3 - 5 years of working experience in designing, developing and maintaining website and or portals using latest technologies
	Strong technical expertise in J2EE, Java, XML, HTML, CSS, JavaScript, Spring Framework and Web services.
	Working experience with more than one database such as MySQL, Oracle and OR Mapping like Hibernate.
	Expert in design using UML
	Working knowledge of Eclipse, NetBeans, AJAX, Swing.
	Exposure in Design Patterns and open source applications.
	Must be able to work independently with minimal guidance.

Responsibilities:
	Understand client’s requirements and architect portal or website to fulfill their business needs.
	To assist in project implementation and maintenance of systems and services.
	To produce system and technical documentation.
	To troubleshoot existing web-based applications and provide workable solution.

Requirements:
	Degree in Computer Science / Information Technology or equivalent
	Have above average understanding of front-end web technologies (HTML, Dreamweaver, Flash, Javascript, Ajax, etc) .
	Strong analysis and troubleshooting capabilities.
	Must be able to work independently with minimal guidance.
	Ensure timely delivery of assigned work.
	Must have good communication skills both verbally and in written form and able to work as a member of a team
	Applicants must be willing to work within the Klang Valley.
	Applicants should be Malaysian citizens.
To apply for this position, please send your resume to Shahidah Sherdill in our Kuala Lumpur office.

Technical Lead

Professional Experience:
	5+ years of total working experience in designing, developing and maintaining websites and portals with at least 2 years as technical/project lead.
	Strong technical expertise in J2EE, Java, XML, Spring Framework and Web Services.
	Working experience with more than one database such as MySQL, Oracle, and OR Mapping like Hibernate.
	Expert in analysis and design using UML
	Working knowledge of Eclipse, NetBeans, AJAX, Swing.
	Exposure in Design Patterns, J2ME and open source applications.
	Worked with several application servers such as Tomcat, JBoss, Weblogic, Websphere.

Responsibilities:
	Participate in all phase of SDLC activities including business requirements gathering and analysis, system design, database design, system development and deployment, unit testing and technical or system documentation.
	Be a mentor to the team.
	Troubleshoot existing web-based applications and provide workable solutions.
	Ensure timely delivery of assigned work.

Requirements:
	Degree in Computer Science / Information Technology or equivalent
	Have advance understanding of front-end web technologies (HTML, Dreamweaver, Flash, Javascript, AJAX, etc.) as well as application level web technologies.
	Exposure in e-commerce, web marketing and digital advertising.
	Strong analysis capability, experience in improving usability, navigation, traffic flow of website or portals.
	Good communication, interpersonal and analytical skills with a meticulous approach to work.
	Applicants must be willing to work within the Klang Valley.
	Applicants should be Malaysian citizens.
To apply for this position, please send your resume to Shahidah Sherdill in our Kuala Lumpur office.

Research And Development Executive

Requirements:
	Candidate must possess at least a Master's Degree or Doctorate (PhD) in Engineering (Computer/Telecommunication), Mathematics, Business Studies/Administration/Management, Marketing, Psychology or equivalent.
	Required skill(s): Research design, Project Management, Report Presentation.
	Preferred skill(s): Advanced statistics, client management.
	Required language(s): English.
	Preferred language(s): Bahasa Malaysia, Chinese
	At least 5 year(s) of working experience in the related field is required for this position.
	Applicants must be willing to work in Kuala Lumpur.
	Applicants should be Malaysian citizens or hold relevant residence status.
	Preferably Managers specializing in Marketing/Business Development or equivalent.
	Full-Time positions available.

Responsibilities:
	We are seeking leaders team-builders for our rapidly expanding Consulting and Research practice. some of the largest regional and global firms, providing insight based on rigorous and relevant research work that drives genuine business results. Working with global thought leaders, this is an engaging challenge that will enhance and expand ones'capabilities and creativity in the areas of market research and strategy.
	You will have the opportunity to engage in a dynamic range of research projects. We work with
	The person who will enjoy this the most would have a solid grasp of the fundamentals in a) statistics b) marketing research & design, c) enterprise database analysis d) project planning & management
	This role requires an individual who is proactive, creative and has a learning mindset.
To apply for this position, please send your resume to Joseph de Leon in our Kuala Lumpur office.

Information Analyst

Requirements:
	Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Mathematics, Computer Science/Information Technology, Marketing, Psychology or equivalent.
	Required skill(s): Database Analysis, SPSS or equivalent.
	Preferred skill(s): Critical thinking, Siebel/Oracle, MS Excel and Powerpoint.
	Required language(s): English.
	At least 2 year(s) of working experience in the related field is required for this position.
	Applicants must be willing to work in Kuala Lumpur.
	Applicants should be Malaysian citizens or hold relevant residence status.
	Preferably Junior Executives specializing in Marketing/Business Development or equivalent.
	Full-Time positions available.

Responsibilities:
	You will play a key role in transforming data into useful information that leads to relevant insights and strategies.
	The work will be dynamic and challenging;from managing enterprise databases to developing database structures. You will play a proactive role in database and research analysis and in the development of relationship marketing programs.
	We seek candidates with critical analysis skills, a proactive nature, solid fundamentals in statistics and database management, and most importantly, a learning mindset.
To apply for this position, please send your resume to Joseph de Leon in our Kuala Lumpur office.

Flash Designer with Actionscripting

We are currently seeking talented Flash Designer passionate about Flash and Actionscripting.

Requirements:
	Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in Art/Design/Creative Multimedia, Advertising/Media or equivalent.
	Required skill(s): Action Scripting 2.0/3.0, XML, Flash
	Preferred skill(s): Experience with HTML, SQL, AJAX, CSS, Web Services.
	Required language(s): English, Bahasa Malaysia
	At least 2 years working experience in Flash development. You should be a mid level developer OR a seriously talented graduate who has some impressive codes to show off.
	Applicants should be Malaysian, Singaporen or hold relevant residence status.
	Preferably Junior Executives specializing in IT/Computer-Software or equivalent.
	1 Full-Time position available.

Responsibilities:
	Flash / ActionScript Development.
	Graphic user interface design.
	ActionScript 2/3 Progamming.
	OO progamming (Classes & Objects) in Actionscripting 2.0/3.0.
	Loading and parsing XML into Flash.
	Communication and collaborating effectively with team-mates.
	Web development and database integration.
To apply for this position, please send your resume to Shahidah Sherdill in our Kuala Lumpur office.

About iCRM (The Institute for Customer Relationship Management)

iCRM was founded in 1997 to advance the knowledge and practice of customer relationship management.
A fast growing consultancy, it engages in best practices research, consulting, training, technology and knowledge process outsourcing (KPO) for well-known global and regional clients. iCRM offers competitive salary and benefits package for eligible team members including medical, dental, life and vision insurance, paid vacation and holidays, savings plan, and an education plan. iCRM is headquartered in Atlanta, Georgia, USA and has offices in India, Malaysia and UK.